Effective Date: June 1, 2013

This Enbake Service Level Agreement (“SLA”) is a policy governing the use of Enbake Managed Open Source Servers (“MOPS”) under the terms of the MOPS Customer Services Agreement (the “MOPS Agreement”) between Enbake Consulting Pvt Ltd. (“ECPL”, “us” or “we”) and users of MOPS. This SLA applies separately to each account using MOPS. Unless otherwise provided herein, this SLA is subject to the terms of the MOPS Agreement and capitalized terms will have the meaning specified in the MOPS Agreement. We reserve the right to change the terms of this SLA in accordance with the MOPS Agreement.

Service Commitment

Enbake will use commercially reasonable efforts to make MOPS available with a Monthly Uptime Percentage (defined below) of at least 99.5%, in each case during any monthly billing cycle (the “Service Commitment”). In the event Enbake does not meet the Service Commitment, you will be eligible to receive a Service Credit as described below. Definitions “Monthly Uptime Percentage” is the total number of days your server was running in a month. Monthly Uptime Percentage measurements exclude downtime resulting directly or indirectly from any MOPS SLA Exclusion (defined below) or the time when the service was terminated. A “Service Credit” is a dollar credit, calculated as set forth below, that we may credit back to an eligible account.

Service Commitments and Service Credits

Service Credits are calculated as 10% of the total charges paid by you in which Monthly uptime percentage for MOPS was less than 99.5% We will apply any Service Credits only against future MOPS payments otherwise due from you. At our discretion, we may issue the Service Credit to the credit card you used to pay for the billing cycle in which the Unavailability occurred. Service Credits will not entitle you to any refund or other payment from MOPS. A Service Credit will be applicable and issued only if the credit amount for the applicable monthly billing cycle is greater than one dollar ($1 USD). Service Credits may not be transferred or applied to any other account. Unless otherwise provided in the MOPS Agreement, your sole and exclusive remedy for any unavailability, non- performance, or other failure by us to provide MOPS is the receipt of a Service Credit (if eligible) in accordance with the terms of this SLA.

Credit Request and Payment Procedures

To receive a Service Credit, you must submit a claim by sending an email to admin@enbake.com. To be eligible, the credit request must be received by us by the end of the second billing cycle after which the incident occurred and must include: the words “SLA Credit Request” in the subject line; the dates and times of each Unavailability incident that you are claiming; the affected MOPS IDs(The URL affected); and your request logs that document the errors and corroborate your claimed outage (any confidential or sensitive information in these logs should be removed or replaced with asterisks). If the Monthly Uptime Percentage of such request is confirmed by us and is less than the Service Commitment, then we will issue the Service Credit to you within one billing cycle following the month in which your request is confirmed by us. Your failure to provide the request and other information as required above will disqualify you from receiving a Service Credit.

Our support teams are available from GMT 0700 to GMT 1530 to handle queries of our customers on email. The email id of support is support@enbake.com

Level 1 Support (Free)

In this support level, we cover only hosting level of queries which include as follows: 1. Sales Related queries. 2. Hosting availability queries. 3. Any Critical queries like server being down or any other query We don’t support any queries which are not related to the server in general and anything not included in the above 3 points in particular. Our typical response time to a level 1 query is 24 hours.

Level 2 Support (per hour basis custom support)

This kind of support is offered to the people who want to customize their solution to suit their needs. We provide a development process where you can hire one of our engineers to customize the solution for you. This may include but not limited to getting an application plugin developed, getting the application customized like any changes required in text messaging, requiring the localization and requiring an enhancement in the Mobile applications for your solution. The response time to a Level 2 query depends on the requirement of the customer.